Returns & Exchanges
We stand behind our technology with a 90-day money-back guarantee. If you are not satisfied with your results, you may return your device for a full refund.
1
Initiate Request
Contact our support team at [email protected] with your order number and reason for return.
2
Prepare Package
Place the device and all original accessories back in the original JOVS packaging.
3
Ship Item
Affix the provided prepaid shipping label and drop the package at any authorized courier location.
4
Receive Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing